Rental and purchase rules
Each order follows the rules shown here when you confirm; they stay attached to your order.
Cancellation
- 14 days or more before pick-up : free of charge
- Less than 14 days before pick-up : 40% of the dress price
Deposit
After booking a rental, a deposit of 40 % of the rental price is paid at the counter; the balance is paid at pickup. A purchase requires no deposit.
Contact Kiraia for more information about paying the deposit:
Security deposit
A security deposit of €100 per dress is paid at the counter on pickup, on top of the balance. It is returned when you bring the dress back.
Late return
€12 penalty per day late, on top of the daily rental price, for up to 7 days.
After 7 days late, the dress is considered lost and the hub contacts you. The dress is then charged at its replacement value. The security deposit is then not refunded.
Cleaning
Cleaning is included in the rental price: the price shown is all-inclusive.
Normal wear
Normal wear from wearing a dress (creases, light try-on marks, invisible snags) is never charged. Only a persistent stain, a tear, a broken fastening or a missing accessory can lead to a fee, decided by the hub and settled at the counter.
Nothing is charged online: any fee is recorded and settled at the hub counter.
At the hub
- You pay on site, by card or in cash, when you collect the dress.
- You can cancel online up to 14 days before pick-up; after that, contact the hub.
- A purchase is held for 48 hours from the date it can be collected.
- Each returned dress spends 2 days in cleaning before being rented again.
- Rental length: from 1 to 8 days depending on the dress.
- You bring the dress back on the day shown on your booking, during the hub's opening hours.
If you entrust a dress to us
- To take your dress back, give the hub 30 days' notice.
- From your request the dress is no longer offered to customers; bookings already confirmed are honoured and never cancelled.
- You collect your dress at the hub counter with your collection code; the date is given to you as soon as you request it.
Frequently asked questions
- Who photographs the dress?
- The owner photographs her dress for the listing. On arrival at the hub, the team also takes reference photos of its condition: they are the evidence used when the dress comes back.
- Who takes care of cleaning?
- Cleaning is included in the rental price: you never have to clean the dress and no cleaning fee is added. The hub checks and prepares every dress on return; it only goes back online after that.
- Can I talk to the owner?
- Yes: on a dress page, “Ask the owner a question” opens a conversation in your Messages. The Kiraia team reads the thread and no personal contact details can be exchanged.
- How do I review a dress?
- Once the dress is back at the hub, a “Leave a review” button appears on your order line, in your account. The review is published on the dress page.